Returns & Alterations
We want each DARIA VAREN piece to arrive as intended. Return eligibility depends on the product type, condition of the item and mandatory consumer rights in the destination country.
Eligible Ready-to-Wear Returns
For eligible ready-to-wear items, a return request should be submitted within 14 calendar days of delivery unless applicable law grants a longer mandatory period. Items must be unworn, unwashed, unaltered and returned with original tags, protective materials and packaging.
Made-to-Measure & Personalised Pieces
Made-to-measure, personalised or client-altered pieces are produced specifically for the client and are generally final sale unless there is a verified production defect or mandatory law requires otherwise. If a fit adjustment is possible, the atelier may propose an alteration before another remedy.
Accessories, Jewellery & Fragrance
Accessories must be returned unused and in original condition. For hygiene and product-integrity reasons, opened fragrance, removed hygiene seals and jewellery that cannot be resold for hygiene reasons may be excluded from voluntary returns, subject to applicable consumer law.
Damaged or Incorrect Items
If an item arrives damaged, defective or different from the confirmed order, contact Client Services as soon as reasonably possible and include clear photographs of the product, packaging and shipping label. We will review the case before arranging the appropriate resolution.
Refunds
Approved refunds are issued after the returned item has been received and inspected. Processing normally takes 7–10 business days after inspection; your bank or payment provider may require additional time to display the credit.
Start a Return
Before sending any item back, request return authorisation at info@dariavaren.com. Unauthorised parcels may not be accepted. Mandatory statutory rights are not limited by this policy.